Below you will find answers to the questions we receive the most
about shipping times, methods and policies

Orders placed on Macinbag.com (our US site) can be delivered to US addresses only.

Orders placed on Macinbag.com/ca (our Canadian site) can be delivered to select countries Worldwide - including the US.

Macinbag uses different couriers to expedite your order.  Primarily we use FedEx Ground however, there are some cases where we will use other couriers to make deliveries; smoother and easier, more economical, or reduce the amount of time it takes to deliver your order.


Please contact us if you would like a quote on:
• A large order
• An order to be shipped with a courier other than FedEx
• A time-definite delivery (a "must-have-by" date)
• Or, if you want to ship with your FedEx account
We are here to help you and reply to emails after hours, on weekends and on holidays.

Delivery times

 We can not be responsible for late deliveries due to courier errors, acts of god, customs stoppages or any other reason that is out of our control.

If your order has been delayed and you no longer wish to continue with the order, please contact our Customer Service department before refusing the delivery or sending your order back.
** Refused deliveries or returns without authorization incur a 15% restocking fee and the shipping charge on your order will not be refunded **

Shipping by Country/region

USA

Time in transit
Orders being shipped to/within the U.S. are typically delivered within 2-5 business days. There are however, rare occasions when couriers make mistakes or there are weather or customs delays. In these instances, your order may not arrive in the time frame. These cases are few and far between, but they still can happen and are completely outside of our control.

Couriers we use  

Canada

Time in transit
Orders being shipped within Canada are provided with very accurate delivery times at checkout. It is very seldom that our Canadian orders are not delivered on time.

Couriers we use  

Overseas

February 2011:  Regretfully, we have drastically reduced the number of overseas locations that we ship to.  This decision was made largely due to the overwhelming costs to ship overseas and because of the unreasonable amount of time it takes for packages to be delivered.  The countries we are still shipping to, are ones that have a good record for packages being delivered in 1 or 2 weeks via Air Mail.  We apologize for the inconvenience.

The countries that our international website (Macinbag.com/ca) ships to are: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Puerto Rico, Sweden, Switzerland, UK and USA.

Time in transit
Orders being shipped overseas (outside of Canada and the mainland USA) have very unpredictable delivery times. Generally though, shipments to Europe using Airmail / Par Avion arrive in 2-4 weeks. Parcel Post can take several more weeks for delivery as they are sent by sea.  Parcel Post shipments take a minimum of 4 weeks and can take as long as 3 months to arrive.  We strongly urge our customers not to use this method.

Couriers we use

FedEx Priority is available to almost all customers in most countries around the world. If you would like your order shipped by FedEx Priority, please contact us for a quote.


If you have any questions about shipping please do not hesitate to ask. We are here to help you and reply to questions by email after hours, on weekends and on holidays.

Thank you!